Team Lead : US Healthcare Job at NTT DATA, Inc., Croatia

RVF2SzQwL1FZcHVNV2xrbnBvdzYvQWlHV2c9PQ==
  • NTT DATA, Inc.
  • Croatia

Job Description

Role: Team Leader will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in Healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required. As a team leader, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Key Responsibilities

  • Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
  • Provide leadership and support to the staff assigned in line with Policies.
  • Contribute to the development of strategies for the implementation and improvement of the process.
  • Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
  • Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
  • Performs quality checks on all work to assure the accuracy.
  • Responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
  • Display effective and professional communication with internal and external customers.
  • Always adhere to all HIPAA and confidentiality policies.  Delegate tasks and set deadlines.
  • Create an inspiring team environment with an open communication culture.
  • Oversee day-to-day operation.  Monitor team performance and report on metrics
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments. Suggest and organize team building activities.

Candidate Profile:

  • University degree that requires 3years formal studies
  • +5 years of experience in Healthcare domain including 2+ years of experience as teamlead, preferably in Indexing and Adjudication of claims.
  • Excellent communication, team management, and customer management skills to maintain positive customer relations.
  • Excellent analytical skills
  • Good knowledge of client-specific process rules and regulatory requirements
  • Work Timings: Scheduled shifts: Monday - Friday, 9:30 p.m. - 7:30 a.m. IST 

#LIBPO

Job Tags

Shift work, Monday to Friday,

Similar Jobs

Showmars University

Cashier Job at Showmars University

 ...ideal candidate is attentive, ambitious, and engaged. Day and Night shifts available. Compensation: CLOSED ON SUNDAY!!$10-12...  ...Provide exceptional customer service Qualifications: No experience needed. We will train you Basic mathematical skills Strong... 

Sage Hospitality

Group Sales Manager Job at Sage Hospitality

Group Sales Manager Location Philadelphia, PA (Logan Square area) : Why us?: American freedom gained its foothold in Philadelphia - a...  ...all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and... 

Language Master

Chinese English Teachers Wanted!!(80-150 Yuan/hr) Job at Language Master

Do you have a clear speaking voice and a native or close-to native accent? Do you want to earn 80-150 RMB/hr just by talking to or teaching adult English learners? Then, you sound like a great candidate for our online English learning app! Language Master, one of the ...

Kidville Careers

Kidville Rockin’ Railroad Musician Job at Kidville Careers

Join our ensemble of play professionals and bring Kidville music classes to life with your talents, energy, and passion for children. Help us create an environment that nurtures milestones and memories through MUSIC and PLAY.What youll do:~Execute early childhood ...