Job Description

Initial Posting Date:

02/27/2025

Application Deadline:

03/16/2025

Agency:

Employment Department

Salary Range:

$8,504 - $13,148

Position Type:

Employee

Position Title:

Senior Manager, IT Systems (IT Infrastructure Manager 2)- Deadline extended

Job Description:

Are you an experienced IT leader with a strong network and telephony infrastructure background? Do you thrive in a collaborative, high-impact environment, ensuring technology investments align with business objectives? Are you skilled in managing technical teams, driving IT governance, and delivering reliable, scalable solutions? If so, we invite you to bring your expertise to our Information Technology Services (ITS) team as an IT Infrastructure Manager 2. Join us in shaping the future of Oregon’s IT infrastructure, supporting critical programs, and driving innovation in telephony, network systems, and enterprise technology solutions—apply today!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a

reasonable accommodation

.

WHAT YOU WILL DO:

As the Senior Manager of IT Systems, you will serve as a key representative of Information Technology Services (ITS), collaborating with various government agencies at the federal, state, and county levels and external vendors, service providers, and partner organizations. Your role will be instrumental in fostering strategic partnerships and ensuring the successful delivery of ITS products, services, techniques, and tools to support Unemployment Insurance, Workforce programs, and other agency divisions. You will provide project management leadership, overseeing the governance of technology initiatives to ensure that efforts are methodical, timely, and effective. In addition to managing ITS projects, you will coordinate cross-agency technology efforts, maintain compliance with state and federal regulations, and ensure that IT services align with business needs and long-term agency goals.

The primary objective of this position is to:

• Enhance agency success through strategically managing technology resources and projects in close collaboration with agency programs.
• Oversee ITS investments, ensuring they are sustainable, cost-effective, and aligned with the agency’s strategic plan.
• Manage internal ITS functions, work intake processes, and application validation to ensure efficiency and compliance. This role requires a strong governance mindset, ensuring that ITS projects meet business objectives while adhering to Oregon statutes, regulations, standards, and policies.
• Guide infrastructure modernization, operational efficiency, and digital transformation initiatives, helping the agency evolve into a more connected, service-oriented, and technology-driven organization.

For a complete review of the position and responsibilities, please

click here.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications

• Six (6) years of supervision, management, or progressively related experience; OR
• Three (3) years of related experience and a bachelor's degree in a related field.

Desired Attributes

• Extensive experience in network administration, telephony systems (VOIP, Call Center, IVR), cloud computing, cybersecurity, and IT service management (ITSM).
• Demonstrated experience with Active Directory and Azure Cloud.
• Experience developing, securing, and maintaining enterprise-level IT systems, including call centers, servers, networking, telephony services, and cloud solutions, ensuring reliability and scalability.
• Experience developing strategic plans and budgets proposals for telephony and network infrastructure. This includes negotiation, staffing, equipment, and technology forecasting and implementation to ensure fiscal responsibility throughout the biennium.
• Demonstrated ability to apply an equity lens to IT operations, promote inclusive work environments, and align IT strategies with agency DEI goals.
• Demonstrated experience leading teams through IT infrastructure transitions, managing IT governance processes, and overseeing change management initiatives to transition from legacy to service-oriented architectures.
• Experience managing relationships and serving as a key liaison between IT staff, program teams, and external partners, including state and federal agencies, vendors, and service providers.

WHAT’S IN IT FOR YOU:

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a

  competitive benefits package.

• Public Service Loan Forgiveness

  opportunity!

• Get There

  • Oregon’s easy-to-use carpool matching tool and trip planner.

HOW TO APPLY:

• Required: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the “What We Are Looking For” section above. Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.
• External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.
• Current State of Oregon employees (this includes temporary employees) Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

ADDITIONAL INFORMATION:

• This position is management service and is not represented by a union.
• This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the

  Classification and Compensation

  page for more details.
• Salary Determination: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. The information in your application will be used to complete an equal pay assessment to determine salary placement upon hire.
• Veterans: Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit

  Veterans Resources

  .
• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9

  acceptable documents

  (See page 2) for employment verification.

IN-STATE HYBRID REMOTE WORK INFORMATION:

Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based upon business needs at the time of hire. Hybrid remote work approval can be revoked at any time. Candidates are expected to:

• Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire.
• Be able to report to the Salem office location as necessary. Manager positions are required to be in the office every Wednesday.
• Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements;

  Click Here

  to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
• Have a private workspace.
• Maintain good standing (i.e. no performance or attendance issues).

CRIMINAL RECORDS CHECK:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our

Criminal Records Check Policy

or contact us at the number below with any questions. Note: This position has been designated to have authorized access to Federal Tax Information (FTI) and Criminal Justice Information Services (CJIS). To verify identification, the successful candidate shall be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.

CONTACT INFORMATION & HELPFUL LINKS:

If you have questions about the position or need an alternate format to apply, please contact us at 503-947-1289;

humanresources@employ.oregon.gov

. Please be sure to include the job requisition ID number.

Guidance our hiring managers use:

Equity and Inclusion Recruitment Questions

and

Gender Identity and Expression Procedure!

Reasonable Accommodations

|

Veterans Resources

|

How to Set Job Alerts

|

Workday Applicant FAQ

Interview Scoring Criteria used during recruitment

|

What You Need to Know to Get the Job

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

Job Tags

Remote job, Holiday work, Permanent employment, Full time, Temporary work, Work experience placement, Second job, Immediate start, Relocation,

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