Receptionist Job at Humana, North Miami Beach, FL

RUF6STVFWFZiWmlQWFZNbXA0cys4d21QV3c9PQ==
  • Humana
  • North Miami Beach, FL

Job Description

Full job description

Become a part of our caring community and help us put health first

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Essential Functions

  • Answer phone calls utilizing a Genesys system.
  • Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
  • Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
  • Resolve patient issues through independent problem solving and with a goal of first call.


Required Qualifications

  • Must be Bilingual English (read, write & speak) and Spanish.

  • Must have medical setting front desk experience.

  • Ability to handle high call volume and multi‐task while providing an exceptional customer experience.

  • Strong organizational, written and verbal communication skills.

  • Ability to remain calm and helpful even when dealing with upset customers.

  • Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.

  • Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.


Preferred Qualifications

  • High school diploma or equivalent.

  • 1 or more years' experience in a medical office or healthcare setting utilizing a computer-based practice management software system.

  • Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

  • Experience in a highly customer service-oriented environment.

  • Knowledge of and strict adherence to HIPAA

Additional Information

Work Schedule: Monday - Friday, 8:00 AM – 5:00 PM (EST)

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **



Use your skills to make an impact

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:


Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities


#LI-MM1

#LI-Onsite

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$31,900 - $43,900 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.



About Us

About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


Not Specified
0

Job Tags

Holiday work, Full time, Temporary work, Apprenticeship, Flexible hours, Monday to Friday,

Similar Jobs

The Borgen Project

Writer/Journalist Internship Job at The Borgen Project

 ...Borgen Project is an innovative, national campaign that is working to make poverty a focus of U.S. foreign policy. This is a 12-week, part-time, unpaid internship. However, if your availability is limited, you can work ahead and complete the program in fewer weeks. The... 

United Health Centers of the San Joaquin Valley

Senior Staff Accountant Job at United Health Centers of the San Joaquin Valley

 ...We are recruiting for a Senior Staff Accountant in our Finance department at our Corporate site in Fresno, CA. The Senior Staff Accountant performs various aspects of accounting within the Finance Department. Responsible for maintaining general ledger accounts, administering... 

Newport Associates

Digital Marketing and Event Specialist Job at Newport Associates

 ...media platforms, including Facebook, Instagram, TicTok, LinkedIn, and YouTube. Don't worry if you're not experienced in social media marketing; we will train you to effectively engage with our online community. # Client Engagement: Reach out to potential clients from... 

Digi Solutions

Website / Wordpress Developer Job at Digi Solutions

 ...REMOTE. APPLICANTS PREFERRED IN THE BALTIMORE AREA. Job Summary:Digi Solutions is seeking a talented and ambitious Website / WordPress Developer to join our team in Baltimore, Maryland. As a Full-Time individual contributor, you will play a crucial role in designing,... 

South Suburban Hearing Health Center

Audiologist or Hearing Instrument Specialist Job at South Suburban Hearing Health Center

Looking for a Part time or full time dispensing Audiologist or Hearing Instrument Specialist to come join our team! We're busy and growing at a fast pace, but we're a close knit family. We are passionate about our patients, and the products and services that we provide ...