Essential Functions
Required Qualifications
Must be Bilingual English (read, write & speak) and Spanish.
Must have medical setting front desk experience.
Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
Strong organizational, written and verbal communication skills.
Ability to remain calm and helpful even when dealing with upset customers.
Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
Preferred Qualifications
High school diploma or equivalent.
1 or more years' experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
Experience in a highly customer service-oriented environment.
Knowledge of and strict adherence to HIPAA
Additional Information
Work Schedule: Monday - Friday, 8:00 AM – 5:00 PM (EST)
** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format – HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
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Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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