Information Systems Senior Manager GW - TS/SCI Poly Required Job at EMTAK LLC, Annapolis Junction, MD

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  • EMTAK LLC
  • Annapolis Junction, MD

Job Description

The Information Systems Senior Manager shall have the following responsibilities: 
● Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
● Senior Remote Operations Manager responsible for the oversight of the following teams
• User Account Management team
• Tier 2 Remote Support team
• COE (Center Of Excellence) Remote Support team
• TPAM (Elevated Access Multi Factor Authentication) Support team
• Problem Management
● Deputy to Operations Director providing back up support to the following teams
• Availability Management
• Change Management
• Service Delivery
• Enterprise Management
● Escalation point for all teams within Operations Framework for assistance with complex issues
● Approve all ServiceNow tickets for requests for Operations employees
● Monitor SLAs and adjust team posture to improve performance as needed
● Monitor Staffing Levels against SLA performance and recommend changes as needed
●Worked directly with Program Management Office to resolve operational and customer impacting issues
● Provide backup coverage for Operations Framework Director
● Recommended opportunities for new automations as well as enhancements to existing

Mandatory Skills:
  • Demonstrated experience in team leadership, strategic planning, and project management
  • Senior Level Management
  • Strong technical background with expertise in enterprise IT services
  • No degree + 25 years experience OR Bachelor's Degree + 20 years experience
  • CompTIA Security+ CE required within 6 months of start date
  • TS/SCI with FS Poly
Desired Skills:
  • Ability to collaborate effectively across departments and with external stakeholders
  • Excellent communication and interpersonal skills

Job Tags

Remote job,

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