Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​

Job Summary:

The Housekeeping Office Assistant is responsible for ensuring the smooth operations of the Housekeeping Department. The Office Assistant must maintain the accuracy of the Property Management System (PMS) by ensuring housekeepers and inspectors are updating room statuses as required. The assistant must check-in with inspectors regularly to ensure the department is on track to complete rooms
by guest check-in time. The Office Assistant takes calls from the Front Desk, Engineering and guests of the hotel and must adjust operations and/or dispatch staff accordingly. The Office Assistant regularly interacts with guests of the hotel and must provide exemplary service in accordance with Vail Resorts/Grand Teton Lodge Company Brand Standards.

Job Specifications:

• Outlet: Jackson Lake Lodge
  • To learn more about our locations – visit  Teton Employee - Our Properties
• Wage: $18.25 / hour
• Skill Level: Entry

The Housekeeping Office Assistant responsibilities at Jackson Lake Lodge include, but are not limited to:

• Responsible for maintaining the accuracy of the Property Management System (PMS), Visual One, by ensuring housekeepers and   inspectors are updating room statuses as required.
• Check in with housekeeping inspectors on a regular cadence to ensure department is on track to complete rooms by guest check- in time.
• Assist housekeeping leadership with directing the daily work of all positions to ensure maximum efficiency of department.
• Take calls from Front Desk, Engineering, and guests of the hotel, updating PMS and/or dispatching personnel as required.
• Regularly interacts with guests of the hotel and is expected to provide exemplary service in accordance with Vail Resorts/Grand   Teton Lodge Company Brand Standards.
• Track maintenance issues by entering work orders and following up with Engineering Department to ensure rooms are in service   by guest check-in time.
• Assist housekeeping leadership with administrative responsibilities such as, payroll, scheduling and product inventory.
• Maintain cleanliness and organization of housekeeping office and main supply closet.
• Manage the hotel’s lost and found system, Chargerback, including entering found items and matching with lost reports,   communicating return of items to guests, and shipping items to be returned.
• Support department in completing rooms by guest check-in time which may require performing Houseperson, Housekeeping   Inspector, or Housekeeper job duties.
• Other duties as assigned

The Housekeeping Office Assistant position asks that any candidate be able to demonstrate the following skills or experience:

• Previous experience in a housekeeping department – Preferred
• Previous hotel/hospitality experience – Preferred
• Fluent in speaking, reading and writing English – Required
• Basic Spanish speaking – Required
• Fluent in speaking, reading and writing Spanish – Preferred
• Strong communication skills – Required
• Ability to perform well under pressure – Required
• Valid US Driver’s License – Preferred
• Knowledge of a property management system (Visual One) –   Desirable

What’s In It For You?

• FREE Housing (including linens and all utilities) or Full Hook-Up RV Sites
• FREE WiFi (where available)
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• $105/week Meal Plan covers 3 meals/day in the employee cafeteria

Before you apply, visit for detailed information about housing and other information you will find helpful.

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing.  

The expected pay range is $18.25 . This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506593
Reference Date: 01/04/2025 
Job Code Function: Housekeeping   

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