Dispatcher I Job at Pilot Flying J, Paramount, CA

  • Pilot Flying J
  • Paramount, CA

Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

Pay Rates Starting between: $27 - $30 / hour

This position is responsible for dispatch, customer service and compliance with health, safety, security and environmental regulations. Administrative duties include but are not limited to reporting, paperwork and timekeeping.

  • Oversee vehicles and drivers in a way that optimizes company resources including deliveries, assignment of drivers to trucks, assignment of trucks to routes, to maximize operational efficiency, product retain, customer satisfaction, and overall profitability in adherence with safety requirements.
  • Maintain constant communications with drivers to ensure all customers are serviced with 100% reliability and that drivers are given the support they need to complete a successful route.
  • Manage schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives.
  • Provide dispatch support on assigned evenings, weekends, and holidays, managing emergencies and directing response efforts when needed. Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded and log and report emergency delivery details.
  • Manage and escalate accident and product contaminations, spills, and other emergencies reported by drivers to appropriate operations leadership in compliance with SC Fuels environmental, health, safety and security guidelines. Attend driver meetings and safety meetings.
  • Route Review/ Orders
  • Reporting: Update, maintain, and create reports that are requested by supervisor including those required by other departments.
  • Fleet Maintenance and Authorizations
  • Performs other job-related duties as assigned by supervisor or manager.
  • Minimum 2 years dispatch or transportation experience
  • Minimum 1-year administrative experience
  • Knowledge of DOT regulations, hazardous materials, lubricants or other industry related experience preferred
  • Working knowledge (advanced proficiency preferred) in Microsoft Excel, Word and Outlook and ability to learn new programs/applications in a timely manner
  • Ability to read, spell, write and comprehend English at an intermediate level.
  • Bilingual Spanish preferred.
  • Demonstrated written and verbal communications skills
Additional Information

This role is part of the SC Fuels team - a pilot company 


Job Tags

Holiday work, Full time, Local area, Weekend work, Afternoon shift,

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