Dispatcher Job at My City Transportation, Baltimore, MD

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  • My City Transportation
  • Baltimore, MD

Job Description

We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. 

Critical results include:

  • Phone calls were answered promptly and hold times were kept to a minimum and according to the contract.
  • The passenger database is maintained accurately and new entries are complete and accurate.
  • Reservations are complete and accurate, and all pertinent information is available.


Job Responsibilities:

  • Answer passenger calls collecting all necessary trip information for the permissible time period.
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
  • Maintain up-to-date passenger records in a customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Team player and helpful to staff, management, and peers.


Talent Requirements

  • High School diploma or equivalent; some college preferred.
  • Previous clerical, data entry and customer service experience is preferred but not required.
  • Must be able to fluently speak, read, and write English. Bilingual (Spanish) is a plus!
  • Customer service.
  • Data entry.
  • Knowledge of service area.
  • General knowledge of Windows-based computer operating systems.
  • Ability to communicate effectively on all levels.
  • Ability to use multi-line phone system.

Job Tags

Full time, Contract work,

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