Customer Support Representative (German) Job at TOPTALENT, Malta

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  • TOPTALENT
  • Malta

Job Description

Position : Customer Support Representative (German)

Location : Qormi, Malta (office)

Employment type: Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES:

  • Provide exceptional service to customers, ensuring their needs are met efficiently.
  • Coordinate with relevant departments for timely issue resolution and follow-up on pending matters.
  • Manage and respond to incoming requests via email, phone, and live chat.
  • Address customer inquiries in line with company guidelines, maintaining a customer-centric approach.
  • Report recurring customer issues and feedback to management and relevant teams for improvement.
  • Act on requests and instructions from management promptly.
  • Promote company values and products to enhance customer experience.
  • Maintain professional relationships with both customers and colleagues.
  • Collaborate with third-party service providers to ensure seamless service delivery.

REQUIREMENTS:

  • Native / fluent in German (C1) both verbal and written. Good command in English
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Attention to detail
  • Empathic with genuine desire to help
  • Ideally interested in marketplaces, shared economy and new technologies
  • Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

  • Competitive salary and benefit package
  • Extra days of vacation on top of common allowance
  • Free fruit, tea and coffee if you prefer working in the office
  • Ability to work from home when working late shifts and weekends
  • Free day transport to the office from certain areas within Malta
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops and taxis
  • Private Health Insurance, eye care tests, health and well-being professional support
  • Comprehensive training and constant feedback
  • Relocation support for international applicants.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page:

Job Tags

Full time, Work from home, Relocation package, Flexible hours, Shift work, Weekend work, Afternoon shift,

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