Call Center Manager Job at P.E.A.C.H. Teams, Bloomington, MN

  • P.E.A.C.H. Teams
  • Bloomington, MN

Job Description

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.


- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in analyzing data to drive decision-making processes
- Sales experience is a plus
- Fluency in Spanish or other languages is advantageous
- Exceptional customer service skills with the ability to handle diverse customer interactions

- Knowledge of Service Titan (CRM) background is a plus

This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.


Pay: $50,000.00 - $60,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Monday to Friday
  • On call
  • Weekends as needed

Work Location: In person

Job Tags

Weekend work, Monday to Friday,

Similar Jobs

Shift Varied

Residential Counselor (DEGREE) Job at Shift Varied

 ...Kingdom. Qualifications Must be at least 21 years old. Minimum high school diploma or equivalent. Bachelors degree in Psychology or related field with coursework in Psychology and Child and Adolescent Development preferred. Experience working with... 


Entry-Level/Junior UI/UX Researcher Job at augmentjobs

 ...databases to ensure data integrity and accessibility. Learning and Development: Continuously learn and develop skills in UX research methodologies, tools, and best practices. Seek opportunities for mentorship and guidance from senior researchers to... 

Bristal Assisted Living

Reflections Care Aide / HHA (Alzheimer's/Dementia Area) - Full-Time Job at Bristal Assisted Living

 ...Assisted Living is the place for you. Youll thrive in a premier senior care organization that values you as an individual not just your...  ...the quality of life of residents with Alzheimers disease and dementia inour dedicatedReflections Memory Care Neighborhood. Your role is... 

Brightpath Associates LLC

Director of accounts - airline and air cargo or material handling / conveyor Job at Brightpath Associates LLC

Job Title: Director of Strategic Accounts Locations: Glenwood, MN Duration: Full Time, Permanent & Remote Job Description What we offer: Competitive starting pay (based on education and experience) Eligibility for health insurance...


Inpatient Coder Job at Navient

 ...Inpatient Facility encounters. Will be working with one or more facility specific, state billing and coding guidelines as well as various Medicare Administrative Contractors nation-wide.1. Project Work: Inpatient Facility Coding 2. Record Keeping 3. Analysis/Reporting...