Call Center Manager Job at Elite Electric Plumbing and Air, Florida

  • Elite Electric Plumbing and Air
  • Florida

Job Description

The Role

We’re looking for an exceptional call center manager to help us achieve profitable revenue.

As a call center manager, you will work as part of a dynamic and passionate team to ensure desired business growth. You will manage staff that books and schedules service calls and do whatever is necessary to achieve department booked call and sales goals.


  • Generate an inbound and outbound call schedule to boost sales.
  • Supervise and train staff on how to convert calls into booked service appointments.
  • Author and refine call scripts so they’re clear, compelling and result in more appointments.
  • Get potential customers excited about Elite Electric Plumbing & Air and encourage them to spread the word.
  • Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls.
  • Become an expert of your market, know the customer needs and how best to engage them. 
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Formalize a coaching and training platform that’s cost effective and measurable.
  • Show employees how their individual contributions matter to the company’s success.
  • Coach employees on how to build trust and demonstrate empathy with customers.
  • Regularly present reports to senior leaders in an easy-to-understand format.


  • Proven track record in customer service, ideally in management.
  • Minimum two years experience in telephone sales or dispatch.
  • Patient, diplomatic leader who understands how to diffuse conflict and convey empathy.
  • Ability to inspire and lead others to attain company goals.
  • IT competent, previous experience with Microsoft Office and the latest software applications.
  • Highly organized with exceptional follow-through abilities.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.
  • Strong verbal and written communications.
  • Good presentation and public speaking skills is a plus.
  • Passionate about Elite Electric Plumbing & Air and loves the brand.
  • Bachelor's degree or equivalent is a plus.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.


Additional Job Information 


Benefits include paid health insurance, dental, short and long term disability, accidental death benefits, Simple IRA for retirement, paid time off program and an option to purchase AFLAC and vision care.

Job Tags

Temporary work, Seasonal work, Flexible hours,

Similar Jobs

Pet Supplies Plus

Warehouse Operations Manager Job at Pet Supplies Plus

 ...The Warehouse Operations Manager is a key role on the Pet Supplies Plus operations team. This position will be responsible for overseeing...  .... The Operations Manager will prioritize, assign, and review work to maintain efficiency and meet productivity, volume, and... 

Baptist Memorial

Nurse-Graduate TN - Nights-ME Acute Hem Onc Baptist Memphis Job at Baptist Memorial

 ...Works directly under the supervision of a professional registered nurse. Coordinates and provides care utilizing the critical thinking...  ...HospitalDepartment: ME Acute Hem Onc Baptist MemphisCategory: Nurse InternType: ClinicalWork Type: Full TimeWork Schedule: Nights... 

Walmart Inc.

2025 Summer Undergraduate Corporate Intern: Accounting and Finance Development Program Job at Walmart Inc.

 ...Opportunity Endless opportunities abound at the Fortune 1 Company to jump start your post-college career via the summer internship in the Accounting & Finance Development Program (AFDP).We are searching for exceptional students with leadership potential for our highly... 

ezeGlide Rollout Shelving & Drawers

Cabinet Maker and Installer Job at ezeGlide Rollout Shelving & Drawers

Capital Home Creations in Clayton, NC is seeking experienced cabinet Installer. Will consider person with construction framing, trim and molding experience. With mechanical aptitude. Prefer minimum five years experience. Must be professional in appearance and communication...

Domino's Franchise

Pizza Maker - 2440 Wesley Chapel Rd Job at Domino's Franchise

Job Description Job Duties- No Experience necessary!!! Be motivated and eager to learn and we will teach you to make great pizzas. Operate all equipment. Stock ingredients from delivery area to storage, work area, walk in cooler. Prepare product. Receive and process...