Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Lending Implementation Consultant do?

Fiserv has a PS Lending Implementation Consultant position open within the Financial Institutions Group that implements our DNA core solution. We are looking for a self-motivated individual who will assist clients with training, workflow assessment, and implementation of DNA core solutions. You will also provide support and custom configuration of our DNA platform solutions. The goal is to ensure all aspects of DNA core functions are easily transitioned while we prepare the client to manage their system independently. The Candidate will also be expected to provide recommendations and consultation to an existing client who has engaged our expertise for professional service engagements.

This is an exciting opportunity for someone to install and configure one of the top core banking platforms in the industry! The right candidate will work closely with clients and internal stakeholders to ensure delivery/implementations and provide outstanding solutions for the clients’ needs.

What you will do:

• Configure and implement DNA Core Processing functionality.
• Document client and internal discussions and decisions.
• Manage/resolve a fixed percentage of client inquiries while preparing and escalating others to higher levels within the team.
• Test new features and functionality of the DNA product suite.
• Engage with clients and evaluate readiness for conversion.
• Assist clients with redefining their Loan Servicing processes and procedures.
• Assist clients to define proper institution parameter and system settings.
• Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third-party interfaces.
• Diagnose and recommend solutions to issues.
• Assist clients in writing business specifications for custom processes and testing any applicable custom code.

What you will need to have:

• High School Diploma and/or equivalent military experience.
• 3+ years of experience working in the banking and/or credit union industry.
• 2+ years of experience in MS Office tools.
• Experience managing or resolving high volume client inquiries.
• 2+ years of experience in client-facing roles with internal/external clients.
• Ability to travel up to 60%, within the US and Canada.
• Flexibility to work after hours/on-call as needed.

What would be great to have:

• 2+ years of experience with DNA core processing system.
• 2+ years of experience with SQL.
• Associate degree or higher.
• 2+ years of experience in Consumer Loan Servicing, Commercial Loan Servicing, or Mortgage Loan & Escrow Servicing.
• 2+ years of experience in Investor/Participation Lending.
• 2+ years of experience in Back Office Processing.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program
• Advance your career with training, development, certification, and internal mobility opportunities
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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